Refit & Warranty
We offer 1 year warranty for the internal components and 30 days warranty for the shell, if it’s a fitting issue.
Repair or remake fit problems covered under this warranty include:
- fit is too tight, tall, low, or deep;
- loose fit or poor seal;
- uncomfortable to wear.
This is adjustments are free of charge if you send your pieces back to us within 30 days from the receiving date. Take some time to adjust and contact us if you need any adjustments. The delivery fee is on you but we’ll send them back on our costs after all the adjustments are made.
The case and the cable are not part of the warranty procedure, but they will be replaced in 30 days if there is a fabrication issue.
Please note that improper use, mechanical shocks, accidents, unauthorized repairs or extreme weather conditions are not covered by our warranty policy.
The CIEMs are designed to last for years. Read the User Guide to see how can you get the best of them for a long amount of time.
For any warranty situation or outside warranty repairs please email us.